Terms & conditions

Last updated: 23 September 2026

1. About us

These terms apply to Titan Logistic Services ("TLS", "we", "us"), 79 College Road, Harrow, England, HA1 1BD. Contact: info@titanlogisticservices.com, +44 7757 642147.

2. Using this website

You may use this website to find out about our services, request quotes, book collections and track shipments. You must not misuse the website, for example by submitting false information, attempting to access areas you aren't authorised to, or sending automated or spam submissions.

3. Quotes and prices

• Prices and estimates shown on the website, including "from" prices per kg, are a guide only.
• Your final price is confirmed when we give you a quote or accept your booking, and depends on the actual weight, size, destination and contents of your shipment.
• If the shipment we collect differs from what you told us, we may adjust the price before it is shipped. We will tell you before we do.

4. Your responsibilities

• Give us accurate sender, receiver and contents details, and any documents needed for customs.
• Don't send prohibited items. See the list on our customer information page. We may refuse, hold or return shipments that contain them.
• Have your items ready at the agreed collection time.
• Pay any import duties and taxes charged by the destination country, unless we have agreed otherwise in writing.

5. Collection, transit and delivery

Delivery times we give are estimates. Delays can happen because of customs checks, airline or shipping schedules, weather and other things outside our control. We will keep you informed and do our best to minimise any delay.

6. Loss or damage

We take care of every shipment. If your shipment is lost or damaged while in our care, please contact us as soon as possible, and within 7 days of delivery (or of the expected delivery date if it hasn't arrived). The level of compensation available depends on the service and any cover you've taken out, and will be confirmed in your quote or booking. Some items can be sent but can't be compensated for; these are listed on our customer information page.

7. Cancellations

You can cancel a booking free of charge before our driver sets off to collect. If you cancel after that, we may charge for the work already done.

8. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. It also doesn't affect your statutory rights as a consumer.

9. Privacy

We use your personal information as described in our privacy policy.

10. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.