Customer information

What you can and can't send with us, and how to get your shipment ready before our driver arrives.

Titan Logistic Services warehouse goods-in and dispatch area

Goods in and dispatch at one of our UK depots — where every shipment is checked before it moves.

Prohibited items

The following items cannot be sent on any of our services. A shipment containing them may be refused or held without notice.

Alcohol Batteries (loose) Bulk liquids Cash & currency Weapons & firearms Dangerous & hazardous goods High-value goods Human remains Infectious substances Ivory Counterfeit & replica goods Jewellery & precious metals Lottery tickets Meat & perishable food Medicines, vitamins & supplements Radioactive materials Motor oil & petroleum products Pesticides & insecticides Pirated media & storage devices Poisonous materials Goods that will spoil

Carried at owner's risk (no compensation)

These items can be sent, but we can't offer compensation if they're damaged in transit — please pack them with extra care.

Fragile items (all) Fish tanks & glassware Figurines & ornaments Electricals without original packaging

Getting ready for collection

You don't need boxes

For our door-to-door service, our driver brings packaging and packs your items on the day — just have everything gathered and ready to go.

List what's inside

Have a rough idea of contents and total weight ready for the driver — this speeds up collection and keeps your quote accurate.

Check the prohibited list

Have a quick look above before booking — it saves a wasted trip if something in your shipment can't be carried.