Privacy policy

Last updated: 23 September 2026

Who we are

Titan Logistic Services ("TLS", "we", "us") is a UK courier and freight company based at 79 College Road, Harrow, England, HA1 1BD. We are the data controller for the personal information described in this policy. You can contact us about your data at info@titanlogisticservices.com or on +44 7757 642147.

What we collect

• Contact and quote requests: your name, email address and/or phone number, collection postcode, destination, shipment type, weight and any message you send us.
• Bookings: sender and receiver names, addresses, phone numbers and email addresses, details of the goods being shipped, and any identity or customs documents needed to clear your shipment.
• Tracking lookups: the tracking number you enter.
• Technical data: your IP address, browser type and the page you came from, recorded when you submit a form, to help us prevent spam and misuse.
• Job applications: the details and CV you send us when applying for a role.

How we use it

• To reply to your enquiry and give you a quote (legitimate interests, or steps taken at your request before entering a contract).
• To collect, ship, clear through customs and deliver your shipment (performance of a contract).
• To meet our legal obligations, such as customs, tax and accounting records (legal obligation).
• To keep our website secure and prevent fraud and spam (legitimate interests).
• To consider you for a job you have applied for (steps taken at your request).

We do not sell your personal information, and we do not send you marketing without your consent.

Who we share it with

We only share what is needed to deliver your shipment or run our business, with:

• airlines, shipping lines, hauliers and our delivery partners in the destination country;
• HMRC and customs authorities in the UK and the destination country;
• IT, hosting and email providers who process data on our behalf;
• professional advisers, or authorities where the law requires it.

International transfers

Because we deliver to India, the USA, Australia and Europe, your shipment details will be sent to partners and authorities in those countries. Where a country is not covered by UK adequacy regulations, we use appropriate safeguards such as the UK International Data Transfer Agreement, or rely on the transfer being necessary to perform our contract with you.

How long we keep it

• Enquiries, quote requests and tracking lookups: up to 90 days, unless they lead to a booking.
• Bookings and shipment records: up to 6 years after the shipment, to meet tax, customs and accounting requirements.
• Job applications: up to 6 months after the role is filled, unless you join us.

Your rights

Under UK data protection law you have the right to access your personal information, to ask us to correct or delete it, to object to or restrict how we use it, and to ask for a copy in a portable format. To use any of these rights, email info@titanlogisticservices.com. We will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Cookies

We only use essential cookies. See our cookie policy for details.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.